Terms of Use

By using North Pole Ops you agree to these terms. If you don't agree, please don't use the site.

Just for fun

North Pole Ops is a fan-made entertainment website. It is not affiliated with, endorsed by, or connected to NORAD, the North American Aerospace Defense Command, or any other organization. Workshop statistics, character updates, the Naughty or Nice list, and flight tracking are playful fiction.

Premium Letter Pack

The Premium Letter Pack is a one-time digital purchase that unlocks three additional stationery designs and removes the website credit from printed letters and certificates, in the browser on the device where you completed the purchase. Prices are shown before checkout and payments are processed by Stripe.

Refunds: if you're not happy, email us within 30 days of purchase and we'll refund you — no questions asked.

Links to other stores

Some pages, like our gift guide, link to products sold by other retailers. As an Amazon Associate we earn from qualifying purchases, and we may earn a commission from other retailers too. This doesn't change the price you pay. We aren't responsible for products, pricing, or delivery from other retailers.

Your content

Letters and details you type stay on your device. Printed letters and certificates are for personal, non-commercial use.

No warranty

The site is provided "as is" without warranties of any kind. To the fullest extent permitted by law, our total liability for any claim relating to the site is limited to the amount you paid us, if any.

Changes

We may update these terms from time to time. The date at the top of this page shows when they last changed.

Contact

Questions or refund requests: hello@northpoleops.com.